Terms and Condition

1. ACCEPTANCE OF TERMS

By accessing and using the Solution Dot Com website ("Website"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please discontinue use of our Website immediately.

2. ABOUT SOLUTION DOT COM

Solution Dot Com is a software development and maintenance service provider specializing in custom software solutions, HRM systems, technical support, and related IT services. We are located at House 19, Road 5, Sector 12, Uttara, Dhaka, Bangladesh.

3. SERVICES OFFERED

3.1 Software Development Services

  • Custom software development and design
  • Human Resource Management (HRM) systems
  • Database design and optimization
  • System integration services

3.2 Maintenance and Support Services

  • Regular system maintenance and monitoring
  • Technical support during business hours (9 AM - 6 PM, Sunday to Thursday)
  • Bug fixes and issue resolution
  • Minor modifications and updates
  • Database optimization and performance tuning
  • User support and technical guidance

3.3 Service Limitations

The following services require separate proposals and additional charges:

  • Major feature additions or new modules
  • Custom development beyond original scope
  • Large-scale data migration services
  • Formal training programs
  • Hardware-related support
  • Third-party system integrations

4. WEBSITE USAGE

4.1 Permitted Use

You may use our Website for lawful purposes only, including:

  • Browsing information about our services
  • Contacting us for business inquiries
  • Accessing client support resources (if authorized)

4.2 Prohibited Activities

You agree not to:

  • Use the Website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Distribute malware or harmful code
  • Engage in activities that could damage or impair Website functionality
  • Violate any applicable local, national, or international laws

5. SERVICE CONTRACTS AND AGREEMENTS

5.1 Contract Formation

  • Service contracts are established through separate written agreements
  • Website usage does not automatically create a service contract
  • All service terms, pricing, and conditions are specified in individual contracts

5.2 Service Delivery Standards

  • Critical issue response time: Within 4 business hours
  • Non-critical issue response time: Within 24 business hours
  • Services provided remotely unless otherwise agreed
  • Business hours: 9 AM - 6 PM, Sunday to Thursday

5.3 Payment Terms

  • Payment schedules as specified in individual service contracts
  • Standard payment due: 7 working days from invoice date
  • Late payments may result in service suspension after 15 days notice

6. CLIENT RESPONSIBILITIES

6.1 System Security

Clients must:

  • Maintain virus-free server environments
  • Restrict system access to authorized personnel only
  • Prohibit use of removable storage devices on system computers
  • Provide necessary access credentials for remote support
  • Implement regular data backup procedures (daily recommended)

6.2 Cooperation Requirements

  • Provide accurate information for service delivery
  • Respond promptly to requests for clarification or access
  • Notify us of any system changes that may affect our services

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Our Intellectual Property

  • All software, code, and proprietary technologies remain the intellectual property of Solution Dot Com
  • Clients receive usage rights as specified in individual license agreements
  • Website content, including text, graphics, and design elements, are protected by copyright

7.2 Client Data and Information

  • Client retains ownership of their business data
  • We maintain strict confidentiality regarding client information
  • Any custom modifications developed during service become part of licensed software

8. PRIVACY AND CONFIDENTIALITY

8.1 Data Protection

We are committed to protecting your privacy and maintaining the confidentiality of:

  • Personal information collected through our Website
  • Business information shared during service delivery
  • Technical data accessed during support activities

8.2 Information Security

  • We implement appropriate security measures to protect client data
  • Access to sensitive information is restricted to authorized personnel only
  • We comply with applicable data protection regulations in Bangladesh

9. LIMITATION OF LIABILITY

9.1 Service Limitations

Solution Dot Com shall not be liable for:

  • Damages caused by client negligence or unauthorized system modifications
  • Issues arising from misuse of our software or services
  • Hardware failures or third-party system problems
  • Data loss due to inadequate backup procedures by the client

9.2 Liability Cap

Our total liability for any claim is limited to the annual contract value for the affected service. This limitation applies to all claims, whether based on contract, negligence, or other legal theories.

9.3 Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including natural disasters, government actions, or other force majeure events.

10. CONTRACT TERMINATION

10.1 Termination Rights

  • Either party may terminate service contracts with 30 days written notice
  • We reserve the right to suspend services for non-payment after appropriate notice
  • Termination procedures are governed by individual service agreements

10.2 Post-Termination

Upon termination:

  • All outstanding payments become immediately due
  • Access to our systems and support services will be discontinued
  • Client data return or destruction will be handled as specified in service agreements

11. DISPUTE RESOLUTION

11.1 Resolution Process

  • Disputes shall first be addressed through direct mutual discussion
  • If unresolved, formal mediation may be pursued
  • Legal disputes shall be settled under the jurisdiction of Dhaka, Bangladesh courts

11.2 Governing Law

These Terms and all related agreements are governed by the laws of Bangladesh.

12. WEBSITE AVAILABILITY AND MODIFICATIONS

12.1 Service Availability

  • We strive to maintain Website availability but cannot guarantee uninterrupted access
  • Scheduled maintenance may temporarily affect Website functionality
  • We are not liable for losses due to Website downtime

12.2 Content Updates

We reserve the right to:

  • Modify Website content at any time
  • Update service descriptions and pricing
  • Change these Terms with appropriate notice

13. CONTACT INFORMATION

For questions regarding these Terms or our services:

Solution Dot Com
House 33, Road 5, Sector 12, Uttara, Dhaka, Bangladesh
Business Hours: 9 AM - 6 PM, Sunday to Thursday

14. AMENDMENTS AND MODIFICATIONS

14.1 Terms Updates

  • We may update these Terms periodically
  • Significant changes will be communicated through our Website
  • Continued use of our Website constitutes acceptance of updated Terms

14.2 Service Agreement Changes

Any modifications to individual service contracts require written consent from both parties and must be documented through formal amendments.

15. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall remain in full force and effect.

16. ENTIRE AGREEMENT

These Terms, together with any applicable service contracts and privacy policies, constitute the entire agreement between you and Solution Dot Com regarding Website usage and services.

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